# eBook Learn why FIs must embrace modern Bill Pay technology to keep pace with customer expectations.

Ten years ago, approximately 40 percent of U.S. consumers paid their bills using bank-hosted bill pay tools and technology. As of last year, barely 2-in-10 consumers do so.

What happened?

In our whitepaper _What Consumers Want in Bill Pay Technology,_ we share what 3,000 consumers surveyed said they are looking for - and what they do not want - when paying bills. Download the full report to learn crucial insights about consumer bill pay preferences.

## How Americans Pay Their Bills